Terms and conditions

Terms and Conditions - TROJAN AUTOS LIMITED

1. Definitions

• "The Company" refers to TROJAN AUTOS LIMITED, and its employees or agents.

• "The Customer" refers to any individual, firm, or company contracting with The Company.

• "The Vehicle" refers to the vehicle detailed on the job card or estimate.

• "The Work" refers to the repair, servicing, or other work carried out by The Company on The Vehicle.

• "Estimate" refers to the written quotation provided by The Company for The Work.

• "Invoice" refers to the final document detailing the completed work and associated costs.

2. Estimates and Quotations

• Estimates are based on initial inspections and are subject to change if further work is required or unforeseen damage is discovered during The Work.

• Any additional work required will be communicated to The Customer for approval before proceeding.

• Estimates are valid for [Number] days from the date of issue.

• All prices quoted are inclusive/exclusive of VAT as stated.

3. Payment

• Payment is due upon completion of The Work and before The Vehicle is released to The Customer.

• Payment can be made by [List accepted payment methods, e.g., cash, credit/debit card, bank transfer].

• The Company reserves the right to retain The Vehicle until full payment is received.

• Late payments may incur interest at [Percentage]% per month or part thereof.

• If the vehicle is left for over 30 days after the work has been completed and payment has been requested, storage charges may be applied at a rate of £[Amount] per day.

4. Workmanship and Warranty

• The Company warrants that The Work will be carried out with reasonable skill and care.

• The Company provides a warranty of [Number] months/years on workmanship and materials, subject to fair wear and tear. This warranty excludes rust repairs, and any damage caused by neglect, misuse, or accident.

• Warranty claims must be made within the warranty period and supported by the original invoice.

• The Company's liability under the warranty is limited to the cost of rectifying the defective work.

• Parts supplied by the customer are not covered by any warranty provided by the company.

5. Customer Responsibilities

• The Customer is responsible for ensuring that The Vehicle is insured while in The Company's possession.

• The Customer is responsible for removing any personal belongings from The Vehicle before The Work commences.

• The Customer must provide accurate and complete information about The Vehicle and any existing damage.

• The Customer must provide the vehicle's V5C document if asked for, to verify ownership.

6. Liability

• The Company shall not be liable for any loss or damage to personal belongings left in The Vehicle.

• The Company shall not be liable for any indirect or consequential loss or damage arising from The Work.

• The Company's liability for any direct loss or damage shall be limited to the cost of The Work.

• The Company shall not be liable for delays caused by factors outside of our control, including but not limited to, part delays, or supplier issues.

7. Storage

• The Company reserves the right to charge storage fees for The Vehicle if it is not collected within [Number] days of completion of The Work.

• The Company shall not be liable for any damage to The Vehicle while in storage, unless caused by The Company's negligence.

8. Right to Lien

• The Company has a right to lien on The Vehicle until all outstanding invoices are paid in full.

9. Data Protection

• The Company will collect and process personal data in accordance with the Data Protection Act 2018 and the UK General Data Protection Regulation (UK GDPR).1

• Customer information will only be used for the purpose of completing the requested work, and for communicating with the customer regarding that work.

10. Governing Law and Jurisdiction

• These terms and conditions shall be governed by and construed in accordance with the laws of England and Wales.2

• Any disputes arising from these terms and conditions shall be subject to the exclusive jurisdiction of the courts3 of England and Wales.

11. Amendments

• The Company reserves the right to amend these terms and conditions at any time.4

31/03/2025

Revision 1